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Meet the Eleanor Health Metairie, LA Clinical Team!

Tylynn Carlton

October 21, 2021


Hi! My name is Brittany Willard and I’ve joined Eleanor Health as the Lead Clinician in Metairie, LA. I am a Licensed Clinical Social Worker and have enjoyed working in the healthcare field for 14 years. I was drawn to Eleanor Health because I believe in their mission to meet people where they are. My passion has always been to help people navigate through life whether it be adjusting to a chronic illness, cycling through the stages of grief, or walking them through the difficulties of the healthcare system. I’m excited to be a part of a team who believes in whole person care. In life we all need a helping hand and I am here to help our members live amazing lives!  Outside of work, I enjoy traveling and exercising.

I’m excited to introduce you to the rest of our Eleanor Health Metairie clinical care team!


Alice Roque, Nurse Practitioner

Hi, I’m Alice.  I am an AANP certified Family Nurse Practitioner.  Providing compassionate, individualized care and health education is important to me, and I enjoy being a part of the Eleanor Health team, where we strive to do this daily for each of our members.


Nikki Beam, LPN

Hey! My name is Nikki Beam, and I am the nurse for the Metairie clinic. My favorite part about working for Eleanor Health is meeting and learning our new members and being a part of their recovery journey. Outside of work, I spend most of my time with my daughter!


Brittany Ray, Health Advocate for Eleanor Health in Louisiana

Brittany Ray, MPH, Health Advocate

My name is Brittany Ray. I am the Health and Wellness Advocate for the Louisiana Market. I have experience in working with adolescents and adults who have relationships with alcohol and other substances. My background in addiction therapy includes working in MAT clinics while employing motivational interviewing, cognitive behavioral therapy, and behavioral activation. I am committed to supporting members meet their goals, step by step, to live an amazing life.


Katie, a community recovery partner for Eleanor Health in Metairie, Louisiana

Katie Ostroff, Community Recovery Partner

Hi I’m Katie! I’m the CRP at the Metairie, Louisiana Clinic. I’ve spent the majority of my undergrad and graduate courses in college focused on mental health and trauma – finding ways that I can help populations in need.  My passion for people has been the driving source of my career. Being in recovery myself has made a profound impact on my life and I am thrilled to share experiences with those who have been in similar shoes as I have. I am convinced that every human can and should live the life they’ve dreamed for – even if (and when) it requires help from others. When I am not at Eleanor Health, I am spending time with my husband, son, cat, and dog.



Florence Francois, MEAS for Eleanor Health in Metairie, Louisiana

Florence Francois, Member Experience Administrative Specialist (MEAS)

My name is Florence Francois and I am the Metairie, Louisiana Member Experience Administrator Specialist.  I’ve had the pleasure of working chairside caring for members of my community and helping them live their best lives for over 11 years in the medical field.  When the opportunity presented itself to continue to do so in a new field and environment I joined Eleanor Health.  When I am not at Eleanor Health, I enjoy spending time with my husband and two daughters, traveling, gardening and exploring my great city, New Orleans.


Eleanor Health

Recovery for life.

Our mission at Eleanor Health is to help people affected by addiction live amazing lives. We deliver whole-person, comprehensive care and are passionate about transforming the quality, delivery, and accessibility of addiction & mental health treatment. Our actions are rooted in respect for each member's values, culture, and life experiences, and our commitment to their wellbeing is unwavering and without judgement.

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