Virtual care wherever it is most convenient for you
Our care for you isn’t confined to our physical locations–it reaches beyond the clinic walls to meet you wherever you are in your addiction recovery journey. We understand that sometimes life presents challenges that can make it difficult to come to the clinic. It’s why we make every effort to ensure you always have access to treatment, no matter where you are.
Telehealth services at Eleanor
With the help of telehealth, you can receive virtual health care services over the internet, from the comfort of your home or any location that is convenient and comfortable for you. By using a computer, phone, or any internet-capable device with a camera, you can access members of your care team through our private and secure video conferencing system. If you don’t have access to the internet or a device with a camera, your Community Recovery Partner (CRP) can visit you at home to provide you with a tech setup for telehealth services.
TeleMAT (Medication-Assisted Treatment)
Our MAT team can prescribe medication virtually to help with cravings and withdrawals, and are available for virtual visits. Your prescription will be sent to your pharmacy following your visit.
Engage with one of our psychiatric practitioners to receive virtual treatment for mental health conditions you experience alongside your addiction. This is known as co-occurring disorders or dual diagnosis.
Discuss any new or ongoing physical health needs through a virtual visit with one of our nurses. They can also help connect you to a primary care physician or specialist that you may need.
Use telehealth to have a virtual individual, group, or family therapy session with your therapist or counselor.
Connect with your Community Recovery Partner (CRP) to get the support needed to remove barriers to your recovery so you can feel secure and stable throughout treatment.
Am I eligible for telehealth services?
We offer telehealth services in Louisiana, Massachusetts, New Jersey, North Carolina, Ohio, and Washington. As part of your personalized, comprehensive treatment plan, telehealth can be a helpful tool that connects you to your care team when and where you need it.
step by step
How does telehealth work?
With a computer, phone, or any internet-capable device with a camera, you can connect with members of your care team. Learn more about how telehealth works below.
Give us a call to learn more about Eleanor & make an appointment.
We'll work with you to verify your insurance or review other payment options.
Meet with your care team via Zoom on your phone, computer, or tablet.
Pick up any medications prescribed by your doctor at your local pharmacy.
Message with your care team at any time through our secure member portal.
How soon can I get an appointment?
Once you reach out to us for help, our goal is to meet you as soon as possible. We offer same-day and next-day virtual appointments to ensure that you have access to care as soon as you need it.Get help
Do I need to download anything on my phone before my virtual appointment?
You will meet with your care team via secure Zoom web conferencing. You can access Zoom through any internet web browser. For the best experience, we recommend downloading the Zoom mobile application. You will receive your Zoom link in a calendar invitation sent to your email and in a text message that is sent 15 minutes prior to your appointment.Get help
What if I don’t have access to an internet-capable device with a camera?
We work to remove any barriers to treatment. If you don’t have access to the internet or a device with a camera, your Community Recovery Partner (CRP) can visit you at home to provide you with a technology set-up for telehealth services. You can also come to one of our clinic locations and utilize our computers to meet with your care team virtually.Get help
How will I receive my medication?
During your first visit with your nurse & doctor, you will discuss various medication options based on your needs and goals. Following your appointment, you can pick up all medications prescribed by your care team at your local pharmacy. Our team is available 24/7 if you have issues picking up your medication.Get help
How are urine drug screens performed?
A member of our team will mail urine drug screen cups to your home. When your telehealth session begins you will open the cup on screen and then excuse yourself to collect the sample. Once you have collected the sample, you will bring the cup back to the screen and hold it up to the camera. You and the medical team member will review the results together. Urine drug screens are not used to penalize you in the recovery. We utilize them as a trust-building exercise.Get help
resources & information
Learn more about virtual care. Explore our blog
- Addiction & recovery
- April 5, 2020
Transitioning from Methadone to Buprenorphine During COVID-19: How Eleanor Health Can Help
- Value-based care
- August 21, 2020
How Value-Based Care Can Improve Mental Health & Addiction Treatment
- Eleanor Health updates
- March 9, 2020