Payment & insurance information

Everyone who seeks mental health and addiction treatment should be able to access care without the barrier of cost. Eleanor Health has worked to be in-network with many major insurance plans to make treatment affordable and accessible.

More Questions? Read our FAQs

(781) 487-1070

Eleanor Health accepts most major insurance plans

Below is a sample of some of the major insurance plans we accept, depending on location. An Eleanor Health team member can provide you more guidance about the cost of care upon receiving your call or completing the insurance verification form below. If we don’t contract with your insurance plan in your state, we will work with your out-of-network benefits to ensure you still benefit from your insurance plan.

Aetna insurance logo

* Eleanor Health is in-network with Medicare, but Medicare does not approve, endorse, or authorize any specific health care providers including Eleanor Health. ** Insurance coverage varies by location. Check with your insurance to verify your specific plan and coverage.

have questions?

We can help verify your insurance

Eleanor Health accepts most major insurance plans. To find out how much your health insurance will cover, complete our insurance verification form. Upon submitting the form, we will get back to you as soon as possible.

Give us a call today

(781) 487-1070

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Payment & insurance information

  • What if I have more questions?

    If you have questions about billing, insurance or payment arrangements, please contact our Member Financial Services department:

    Phone: 781-487-1101


  • What if I cannot pay my entire bill?

    Eleanor offers a number of different flexible payment options, including 0% interest payment plans that will that work to pay down the balance quickly without hurting you financially. If you have questions or would like to set up a payment plan, please call Member Financial Services at 781-487-1101

  • What does “in-network” and “out of network” mean?

    If you receive your health care services from a hospital, physician or other health provider that participates in your health plan, they are considered “in-network.” Hospitals, physicians or other health care providers who do not participate in your health plan may be referred to as “out-of-network.” You may have a higher coinsurance and/or co-pay for out-of-network services. In some cases, out-of-network services are not covered at all.

  • What is coinsurance?

    Coinsurance refers to the percentage of the total charges that you are responsible for paying for your visit.

  • What is a deductible?

    Your deductible is the specific dollar amount that you must pay before your insurance company will begin paying for your visits. For example, if your insurance plan has a $2,000 deductible, you will need to pay $2,000 before your insurance plan will begin paying. If you are not sure what your deductible is, contact your insurance directly and they will tell you how much your deductible is, what services it applies to, and how much of it has been met.

  • What is a copay?

    A copayment, or copay, is a specific dollar amount that your insurance requires you to pay at every visit.

  • Why am I receiving a bill from Eleanor Health?

    There are several reasons why you may be receiving a bill from Eleanor, despite having insurance coverage. Many insurance plans require you to pay a copay, deductible or coinsurance for certain services and procedures. There are also instances when a plan pays less than what is expected or what is agreed upon based on the provider/payer contract.